TORQUEVerified Repair Registry · Est. 2014
Every rating verified. Every repair photographed.
Every client retained.
Every job logged with timestamped photo evidence, parts list, and technician sign-off.
Industry benchmark sits at 82%. We rebuilt our diagnostic process until the number moved.
Fleet bikes returned to rotation in under 12 hours. Courier SLAs honored, not negotiated.
Partners who signed a service agreement in year one. Still here in year three.
From 10-bike courier startups to 200-unit logistics operators — all on documented service plans.
Before, during, and after. Insurance-grade documentation on every job without exception.
Service Capability Sheet
12-page PDF — equipment list, certifications, fleet SLA terms, sample repair log.
Used by procurement teams before signing service agreements.
Fleet Operators
Courier and logistics companies on monthly service plans
Marcus Delgado
Fleet Operations Director, Velocity Courier Group
We run 42 Honda CB500s across four Chicago courier zones. Before Torque, we were losing 3–4 bikes a week to unplanned downtime. Now our ops manager gets a timestamped repair log before the bike even rolls back. Downtime is down 61% in fourteen months.
Sandra Okonkwo
Risk & Compliance Manager, Apex Parcel Services
Our insurance carrier started requesting repair documentation after two claims in 2023. Torque's photo logs and parts records are the only reason our second claim paid out at full value. The adjuster said it was the most complete repair file she'd reviewed in eight years.
Dealership & Insurance Partners
Outsourced warranty work and claims documentation
James Whitfield
Service Director, Northshore Powersports
We outsource all warranty work on Honda and Kawasaki units we can't fit into our service bay rotation. Torque's technicians are OEM-certified, the turnaround is 11 hours average, and I've never had a warranty claim rejected because of their paperwork. That's a first.
Patricia Nweze
Senior Claims Adjuster, Meridian Commercial Insurance
I manage insurance repair assessments for commercial fleets across Illinois. Torque is the only independent shop I refer without hesitation — because their documentation survives a contested claim. Three of my clients have switched their entire fleet service to them after a single job.
Enterprise Accounts
50+ bike rosters requiring monthly reporting and legal-grade records
Darnell Washington
VP of Fleet Operations, SwiftRun Logistics LLC
We brought Torque in on a six-month trial for our 58-unit fleet. By month three I'd cancelled our previous service agreement. The monthly repair summary they provide is more useful than anything our old shop produced in two years — bike-by-bike history, failure pattern flags, scheduled maintenance forecasts.
Elena Marchetti
General Counsel, Metro Delivery Partners
After a rider injury incident, our legal team needed a complete maintenance history for the bike in question. Torque produced 22 months of service records — photographed, dated, signed — in 40 minutes. The case was resolved without litigation. I don't think that happens without documentation this rigorous.
We work with courier operators, dealership service departments, and insurance partners on documented monthly service plans. Tell us about your fleet — we'll send custom pricing and SLA terms within one business day.
Response in 1 business day
Custom pricing based on fleet size, bike makes, and service frequency.
No lock-in contract to start
First 30 days on a trial plan — full documentation, no long-term commitment.
Insurance-grade documentation
Every repair photographed and timestamped. Audit-ready from day one.
Torque Workshop — Chicago, IL · Since 2014
Fleet operators choose Torque because the documentation holds up — in boardrooms, in claims offices, and in court. That's not a marketing claim. It's 1,243 repair records, photographed and signed.